How technology can promote civility online

Many of you write to me with concerns about the comments published below most news stories on

As you know if you have written me, the comments are not part of the Ombudsman’s mandate, and your complaints are dealt with by the moderation team. But it is something people seem to be, by turns, passionate and despairing about. I thought you might find this article interesting. It is on a blog called Big Questions Online and the author explores how technology might be used to encourage civility online.